Interactive Voice Response systems can play a
significant role in providing efficient customer
service. It helps in increasing Customer
Satisfaction, lower customer service costs and helps
retaining existing clients. With this your customer
is just a call away and can access whatever is
required 24 hours a day. It can work as
Receptionist, Call Answering and Recording Machine etc.
Interactive Voice Response (IVR solution)
systems allow the publishing of corporate database
through an interface familiar to everyone, the
phone. It is a database interface technology,
combining computer telephony hardware (a PC or
server with telephony interface cards) and software.
It allows a person to ask questions and provide
answers by pressing keys on their touch-tone phone.
What is This ?
Interactive Voice Response System (IVRS) is the
generic term given to applications that integrates a
Companyís/ Organization's telephone and computer
system to become a voice computer that transforms
the callerís telephone into a terminal capable of
directly accessing information and services.
Interactive Voice Response (IVR) systems allow the
publishing of corporate database information through
an interface familiar to everyone, the phone. It is
a database interface technology, combining computer
telephony hardware (a PC or server with telephony
interface cards) and software. It allows a person to
ask questions and provide answers by pressing keys
on their touch-tone phone
Health Care Industry
Patient-centered outcomes assessment/ Diagnostic
Functional status and satisfaction screening
Clinical research surveys
Appointments with Doctors
Focus Group Screening
Product Satisfaction Surveys
Customer Perception Surveys
Monitor in-store Merchandising Activities.
Mystery Shopper Feedback
Field Representative Reporting
Consumer Products/Retail Industry
Customer Support/Service Industry
If your organization tracks a panel of people who
call in regularly to report activity, their
information can be gathered via this application.
Participants simply call a designated number, any
time of the day or night, and provide their data
automatically using their telephone keypad. That
information can then be sorted and forwarded to the
appropriate person for review.
How it works ?
Customer calls on a telephone number, the Voice
System answers the call, greets the customer and
prompts for instructions via spoken menu. In
response to the caller's commands, database
information may be retrieved or service requests
executed. Responses to the caller are via
pre-recorded digitized voice. At any point of time,
the caller may opt to transfer to an operator,
request for hard copy of information or confirmation
of service via fax. Outgoing calls can also be
initiated by the system complete with the capability
to detect and retry busy or answered calls.